FAQ's


 

ORDERING

 

What Payment Options Do You Accept?

We accept all major credit card cards including American Express, Visa, and MasterCard.

We also accept PayPal, and wire transfer.

 

What Is Your Cancellation Policy?

We will attempt to accommodate your request. Click here to see our full cancellation policy.

 

Do You Offer A Trade or Volume Discount?

We offer discounts to members of the trade such as designers, architects and contractors who have presented appropriate credentials and have been approved. In addition, we may be able to offer special discounts for large volume orders. Please click here to learn more about our trade program.

 

SHIPPING

 

Where Is My Order?

Click here to contact Customer Service.

 

How Much Does Shipping Cost?

We offer free shipping on most orders over 100€. Orders that do not meet the €100 threshold are charged a €9.99 flat rate shipping fee. There are select product exclusions that do carry associated shipping or handling charges. In these cases, the total shipping charges are clearly identified on the product page or during checkout. For select products, upgraded delivery options may be available for purchase during checkout.

 

Do You Ship Internationally?

All international shipping requests should be directed to Customer Service (click here.)

 

Will You Ship To My PO Box?

Unfortunately, we cannot ship to PO Boxes or Military APOs.

 

What If I Need To Ship To Multiple Addresses?

Please contact our Customer Service team and they will assist you with your specific needs.

 

What If I Need To Send a Message Regarding a Vacation-hold or “Do-not-ship before” Requirements?

Please contact our customer service team immediately upon order placement, so that we can assist you with the appropriate arrangements.

 

RETURNS AND DAMAGES

 

What Is Your Return Policy?

We accept returns on a vast majority of our products (in new condition and original packaging) within 14 days of receipt, unless otherwise noted on the product page. Click here to see our full return policy.

 

How Much Time Do I Have to Inspect My Package For Damage?

It is critical that you inspect your order upon delivery. Orders delivered via a freight carrier specifically must be inspected upon delivery of the item. If you find any issues, please contact our Customer Service team immediately.

 

What If My Order Arrives Damaged?

If by some chance, your item was damaged during transit, please contact our Customer Service team.